Chatbots have been increasingly used by companies to improve customer service and increase the efficiency of operations. According to a Gartner research, in 2023 more than 50% of companies should invest in chatbots for customer service. This is a because in addition to offering quick and accurate responses, chatbots can reduce customer waiting times and provide service available 24 hours a day, 7 days a week.

Here are some impressive statistics on the use of chatbots in customer service:

• • According to Gartner Research, chatbots can reduce customer waiting time by up to 70%.

• • According to Salesforce, 69% of customers prefer to interact with chatbots for quick and easy answers.

• • Salesforce also revealed that 64% of customers believe that chatbots offers more personalized customer service.

• • Juniper Research estimates that the use of chatbots by 2023 will save more than $11 billions per year in customer service costs.

If you are considering about implementing chatbots in customer service, here are some tips to help you get the best results:

1. 1. Set clear goals: Before implementing chatbots, it is important to set clear goals for what your hope to achieve by using them. This will help guide the creation and implementation of chatbots.

1. 1. Choose the right platform: There are several chatbot platforms available, some are more suitable for beginners, while others are more robust and may be more suitable for larger companies. It is important to carefully evaluate the options available and choose the one that best suits your needs.

1. 1. Train your chatbots: Chatbots need to be trained to provide accurate and relevant responses to customers. This can be done by collecting data and analyzing customer interactions.

1. 1. Provide a human contact option: : While chatbots can handle most customer interactions, it is important to provide a human contact option for cases where chatbots cannot offer the necessary help.

1. 1. Continuously monitor and improve: It is important to monitor the performance of chatbots and make as many adjustments as necessary to ensure they are providing the best possible service to customers.

In conclusion, chatbots are a powerful tool to provide assist with customer service, both for small businesses and large corporations.

Chatbots can be used on various platforms, such as websites, social medias and message apps, and offer a series of advantages, such as agility in service, 24-hour availability and cost reduction.

Additionally, chatbots are increasingly advanced which makes it able to perform complex tasks, such as scheduling appointments and orders, personalizing recommendations and even processing payments. They can also be integrated with AI, machine learning and data analysis systems, which makes them even more efficient.

According to a survey carried out by Chatbots Magazine, in 2021 around 64$ of companies already use chatbots for customer service, and this number is expected to grow even more in the coming years.

Another survey by grand View Research predicts that the chatbot market will grow by around 24.3% per year until 2028 driven by the demand for efficient and personalized customer service.

Therefore, if you are thinking about implementing a chatbot in your company, its is important to consider the needs of your target audience and choose a quality platform, with advanced features and a trained technical support team.

With the right tools and the right strategy, chatbots can be a huge competitive advantage for your business.

Thinking about using chatbots for customer service?

QWize have successfully implemented chatbot models capable of providing customer service and even selling a final product based on questionnaires automated by chatbots. Click the button below and schedule a meeting to discuss your needs.